Shipping policy

How a quote becomes an order

The website supports quote requests, customer-owned quote review, quote approval, and secure online payment when it is offered for an accepted quote. Carrier and tracking details are confirmed separately for each order.

Approving a quote in My Account records approval of the current quote. It does not by itself start production, create an order, take payment, or book a carrier. When online payment is offered, Slicer3DLab creates the order only after the payment provider confirms payment.

Production lead time

• Custom and made-to-order work begins only after Slicer3DLab confirms acceptance and any stated approval, artwork, file, deposit, or payment condition has been completed.
• The quote or later written confirmation will state the expected production lead time where it can be reasonably estimated.
• Production time can be affected by design clarification, proof approval, material availability, size, quantity, printer availability, failed quality checks, reprints, and the existing production queue.
• If a known issue is likely to cause a material delay, we will provide clear updated information and discuss a reasonable solution.

Dispatch from Queensland

Jobs offered for delivery are dispatched from the Brisbane, Queensland area after production and quality review are complete.

The accepted quote or later written confirmation will identify whether the job is being shipped, delivered by another agreed method, or collected by appointment.

Shipping services and charges

• The carrier, service level, shipping charge, insurance, and any signature requirement will be confirmed for the job before the customer is committed to that delivery arrangement.
• Shipping cost can depend on packed size, weight, destination, service level, insurance, and whether a job requires more than one parcel.
• No flat-rate, free, or express shipping offer applies unless it is clearly included in the accepted quote or another written Slicer3DLab offer.
• International shipping is not offered unless Slicer3DLab confirms it in writing, including who is responsible for customs, duties, taxes, prohibited imports, and delivery risk.

Delivery estimates and tracking

• A carrier estimate begins after dispatch, not when a quote is requested, approved, or accepted.
• Delivery estimates are not guarantees and may be affected by destination, regional routes, weather, peak periods, carrier disruption, or events outside reasonable control.
• When the selected service includes tracking, we will provide the tracking reference after dispatch. Carrier scans can take time to appear.
• If we know of a material delay before dispatch, we will update the expected timing and discuss the available solution rather than knowingly taking payment for a promise we cannot meet.

Delivery address and changes

• For online quote payment, Slicer3DLab validates an Australian delivery address before opening Checkout and stores that address as the order snapshot. Delivery is priced in the accepted quote; Checkout does not add a carrier rate.
• Changing the destination after pricing may require a revised quote and replacement payment request before production or carrier booking.
• Check the recipient name, street address, suburb, state, postcode, business details, and any safe delivery instructions before the job is dispatched.
• Send an address correction to hello@slicer3dlab.au as soon as possible. We cannot promise a carrier can redirect a parcel after booking or dispatch.
• If a parcel is returned because the supplied address was incomplete or incorrect, reasonable re-shipping costs may apply where the law permits and after the cost is disclosed.
• PO boxes, parcel lockers, business addresses, authority-to-leave requests, signature services, and delivery instructions depend on the selected carrier and service.

Authority to leave and proof of delivery

If you request authority to leave, the carrier may leave the parcel without a signature in accordance with its service conditions. Choose a secure location and understand that unattended delivery can increase loss or damage risk.

An authority-to-leave instruction does not automatically remove rights that cannot be excluded under the Australian Consumer Law. Contact us if the tracking status and actual delivery do not match.

Damaged, missing, or lost parcels

• Contact us as soon as practical with the quote reference, tracking details, what happened, and photos of the parcel, label, packaging, and product where available.
• Reporting transit damage or non-delivery within 7 days of delivery or the expected delivery date helps us preserve carrier evidence, but it does not shorten a right available under the Australian Consumer Law.
• We will review the information, liaise with the carrier where appropriate, and provide the remedy or other solution required by the circumstances and the law.
• Keep the item and packaging until we confirm whether inspection, return, or carrier collection is needed.

Split shipments

A job will be split across parcels only when reasonably necessary or agreed. If separate parcels change the price or timing, that change will be disclosed before the customer is committed to it. Tracking will be provided for each parcel when available.

Local pickup

Pickup in the Brisbane area is available only when Slicer3DLab confirms it in writing for the job. Collection is by appointment after a ready-for-pickup message; there is no public walk-in or collection address on this website.

Bring the requested quote or collection reference. If another person is collecting, tell us beforehand so we can arrange a reasonable identity check.

Questions

For a delivery, pickup, address, tracking, or special-handling question, contact hello@slicer3dlab.au or use the website contact page.